Customer Survey 2016

2A. I am satisfied with System Testing prior to Installation Very Satisfied
Satisfied
Neither Satisfied Nor Dissatisfied
Dissatisfied
Very Dissatisfied
N/A

2B. I am satisfied with MorphoTrust Products/Solutions Very Satisfied
Satisfied
Neither Satisfied Nor Dissatisfied
Dissatisfied
Very Dissatisfied
N/A

2C. I am satisfied with Software Quality Very Satisfied
Satisfied
Neither Satisfied Nor Dissatisfied
Dissatisfied
Very Dissatisfied
N/A

2D. I am satisfied with Hardware Quality Very Satisfied
Satisfied
Neither Satisfied Nor Dissatisfied
Dissatisfied
Very Dissatisfied
N/A

2E. I am satisfied with Overall System Operation (system availability, usability, operability, accuracy and performance). Very Satisfied
Satisfied
Neither Satisfied Nor Dissatisfied
Dissatisfied
Very Dissatisfied
N/A

3A. I am satisfied with Sales/Client Executives Very Satisfied
Satisfied
Neither Satisfied Nor Dissatisfied
Dissatisfied
Very Dissatisfied
N/A

3B. I am satisfied with Program Manager(s) Very Satisfied
Satisfied
Neither Satisfied Nor Dissatisfied
Dissatisfied
Very Dissatisfied
N/A

3C. I am satisfied with Technical Support - Field Service Very Satisfied
Satisfied
Neither Satisfied Nor Dissatisfied
Dissatisfied
Very Dissatisfied
N/A

3D. I am satisfied with Customer Support - Call Center Very Satisfied
Satisfied
Neither Satisfied Nor Dissatisfied
Dissatisfied
Very Dissatisfied
N/A

3E. I am satisfied with Customer Support – Email Very Satisfied
Satisfied
Neither Satisfied Nor Dissatisfied
Dissatisfied
Very Dissatisfied
N/A

3F. I am satisfied with Executive Interaction Very Satisfied
Satisfied
Neither Satisfied Nor Dissatisfied
Dissatisfied
Very Dissatisfied
N/A

4. I am satisfied with proposal content and solution demonstration. Strongly Agree
Agree
Neither Agree nor Disagree
Disagree
Strongly Disagree
N/A

5. I am satisfied with the amount of time it takes to receive a quote. Strongly Agree
Agree
Neither Agree nor Disagree
Disagree
Strongly Disagree
N/A

6. My client executive/sales representative understands my needs and advocates for me. Strongly Agree
Agree
Neither Agree nor Disagree
Disagree
Strongly Disagree
N/A

7. I am satisfied with the overall quality of MorphoTrust’s communications on future products and direction (i.e. product roadmaps, technical plans, system expansions or migrations, data solutions, etc.) Strongly Agree
Agree
Neither Agree nor Disagree
Disagree
Strongly Disagree
N/A

8. I am satisfied with program management and delivery, including design, planning, project management, and deployment. Strongly Agree
Agree
Neither Agree nor Disagree
Disagree
Strongly Disagree
N/A

9. MorphoTrust meets committed shipment and/or delivery dates. Strongly Agree
Agree
Neither Agree nor Disagree
Disagree
Strongly Disagree
N/A

10. I am satisfied with the change management process. Strongly Agree
Agree
Neither Agree nor Disagree
Disagree
Strongly Disagree
N/A

11. Problems are anticipated and managed appropriately by the field service and support teams. Strongly Agree
Agree
Neither Agree nor Disagree
Disagree
Strongly Disagree
N/A

12. I am satisfied with the field service and support team’s ability to resolve issues in a timely manner. Strongly Agree
Agree
Neither Agree nor Disagree
Disagree
Strongly Disagree
N/A

13. I am satisfied with system documentation. Strongly Agree
Agree
Neither Agree nor Disagree
Disagree
Strongly Disagree
N/A

14. I am satisfied with the overall effectiveness and suitability of training. Strongly Agree
Agree
Neither Agree nor Disagree
Disagree
Strongly Disagree
N/A

15. Over the past year, our overall service to you has: Greatly Improved
Improved
Neither Improved Nor Declined
Declined
Greatly Declined
N/A

16. With regard to the level of value I receive from MorphoTrust: It exceeds my expectations
It meets my expectations as a trusted partner
It meets my expectations as another supplier
It fails to meet my expectations

17. Which of the following best describes you? Would promote and speak about MorphoTrust positively, recommending without being asked
Would promote and speak about MorphoTrust positively, recommending when asked
Would not promote or speak about MorphoTrust positively or negatively
Would not speak positively about MorphoTrust, even if asked

18. What could we do to improve the support, communications or service delivery of our customer focused team?

19. Please include any additional thoughts or comments you'd like to share with us in the space provided below.

Name:*

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Title:

Organization:

State/Territory: *